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Webinar features leader insights and findings from shared research

SM������ is pleased to sponsor the upcoming Executive Networks webinar, ‘Advancing the Front-line Workforce: A Fireside Chat with JD Dillon,’ on Tuesday, February 20 at 10:00am ET. The webinar features industry-leading Chief Learning Officer, author and passionate advocate for front-line workers, JD Dillon, and is hosted by Chief Skills & Innovation Officer and industry strategist, Gina Jeneroux.

Over the past three years, the University’s Career Institute® Career Optimism Index® study has consistently found that workers are more likely to stay with an employer if they have opportunities to apply new skills – with the number peaking at 70% in the most recent survey. This aligns with a McKinsey & Company�� of frontline workers, and other recent , showing that opportunities for career growth increase employees’ commitment to their company.

“The world is changing radically, driven by accelerating technology and evolving expectations,” says Jeneroux. “As leaders, we need to create the conditions for success, helping everyone build the skills they need for today and tomorrow — and open doors to future career opportunities. More than anything, front-line workers need us to truly understand and care about their experiences and support them as our most valuable link to our customers.”

Webinar attendees will be encouraged to take a hard look at the realities of front-line work in their organizations and explore ways to reimagine the experience. The discussion will focus on the role of emerging technology, changing customer and employee expectations, the demands for greater flexibility and well-being support, and what ‘career development’ can look like in the future for this vital population.

“Members of the front-line workforce have specific needs and challenges that should be considered and supported with intention,” shares Raghu Krishnaiah, chief operating officer of SM������. “This webinar provides a critical conversation to help companies understand how focusing on frontline workers’ skills, career mobility and talent development, aligned to their interests, can contribute to a talent pipeline of engaged employees. This is an important part of a holistic strategy to meet sustainability and business goals.”

Directed to an audience of HR and business leaders, the webinar will also provide attendees with key findings from two new research projects by Executive Networks and SM������ – �� and – both conducted with a cross-section of HR leaders from organizations across North America. Through the RSVP process, attendees can request their copies of the two reports.

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About��SM������

SM������ innovates to help working adults enhance their careers and develop skills in a rapidly changing world. Flexible schedules, relevant courses, interactive learning, skills-mapped curriculum for our bachelor’s and master’s degree programs and a Career Services for Life® commitment help students more effectively pursue career and personal aspirations while balancing their busy lives. For more information, visit phoenix.edu.

About Executive Networks

Executive Networks (EN) serves the CHROs and��senior-level HR leadership teams of leading Global 1000 companies in the US, Europe, and Asia by providing tools and solutions to successfully navigate a dramatically more complex and challenged environment, including accelerated advances in AI. EN is a leader in HR peer-based business intelligence solutions and the professional development of NextGen HR leaders.

EN is recognized as an approved provider by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities, and by the HR Certification Institute to offer approved credits toward maintaining PHR/SPHR certifications. This webinar is eligible for one SHRM or HRCI recertification credit.

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